Frequently Asked Questions
Is it possible to make a custom made collar?
Due to en expanding collection of materials, the only limitation is your imagination. We love to work with customers that offer original and one of a kind ideas and designs. However, there could be some restrictions when it comes to engraving or the edges, because of the machine limitations. Do not hesitate to contact us with your design and we will create a collar to your liking.
What is the delivery time?
We start making your product after the payment is received. The production time can change depending possible out of stock materials and other materials. In general, the product will take 2 to 7 days to produce and the delivery can be from 1 to 7 days depending on you location.
What are the shipping fees?
The shippings fees start from 10 euros and could increase depending on the size and weight of the package and its destination. For shipping in europe post carrier PostNL is used. Outside of Europe we use DHL, prices are determined per order. All products are shipped with insurance (Track&trace). All shipping prices are always included in the invoice. Thus, you do not need to worry about sudden extra costs.
Why is another product finished before mine?
There is a possiblity that another product is finished before you product. Whoever comes first, gets the first serve. If there are a lot of other products that need to be finished first, we will notify you if there any unexpected setbacks in the delivery time.
(The place of the order in the queue is established by payment date NOT order date).